Refund policy

Returns and Refund Policy
Prior to shipping any Products to us, you must first contact us. If a JACKEYE INC requires warranty repair (see JACKEYE INC Limited Warranty Policy) you must contact us so that we may determine if shipping is required. If we conclude shipping is necessary we will provide you with a shipping label (JACKEYE INC Limited Warranty Policy for details). You are solely responsible for Products damaged during shipping, so please ensure you package the Products exactly as they were packaged when shipped to you, using the original shipping materials. If you are considering returning Products for a reason other than warranty repair, you must contact us prior to returning said Products to determine if return is approved. If the return is authorized, there will be a 20% restocking fee. The refund will be issued after the Product arrives at our facility in full working order free from obvious signs of wear or abuse. In the event you ship an item to JACKEYE INC without first contacting us, you are solely responsible for any risk of damage or loss, and if it is applicable, the cost of its return shipping to you.